How shipping works around here

We want getting your order to be as easy as deciding to place it. That’s why we’ve made our shipping policy simple: free worldwide shipping, no minimum order, all duties and customs included, and a delivery window that gives you a realistic sense of when to expect your package. This page explains what happens after you click the order button, so there are no surprises on the other end.

When we dispatch your order

We dispatch orders within one to three business days. That’s the time it takes us to receive your order, pick and pack it, and hand it off to the shipping carrier. Business days don’t include weekends or holidays, so an order placed late on a Friday may not go out until early the following week. We move as quickly as we can, but we’d rather get it right than rush it out the door.

You’ll receive a notification when your order has been dispatched. If you don’t see one, check your spam or promotions folder, since those emails occasionally land in the wrong place. If you still don’t see anything after a few business days, reach out through the Contact Us page and we’ll check on your order.

How long delivery takes

Once dispatched, orders typically arrive within six to twelve business days. That range reflects the different distances involved depending on where you are in the world. Some destinations are faster, some are slower, and occasionally things happen that are outside our control, like customs inspections or weather delays. We’ll always be honest with you about what we know, and we’ll help however we can if something goes sideways.

The estimated delivery window is exactly that: an estimate. Most orders arrive within it, and many arrive sooner. But we don’t promise exact dates because we can’t control everything that happens between our warehouse and your doorstep. What we can control is our communication, and we’ll be transparent about any delays we become aware of.

Shipping costs and duties

Shipping is free worldwide. There’s no minimum order, no surcharge for heavy items, and no surprise fees at checkout. We also include all applicable duties and customs charges in the price you pay, so you won’t receive a separate bill after delivery. What you see at checkout is the final cost, and that’s a promise we take seriously.

We made this choice because we believe the total cost of an order should be clear from the start. Too many shoppers have been burned by a low sticker price that turned into a much higher total after shipping and fees. We’d rather be upfront than lose your trust over a surprise. If you ever encounter an unexpected charge related to your order, contact us through the Contact Us page and we’ll look into it immediately.

Tracking your order

When available, we’ll provide tracking information so you can follow your package on its journey. Tracking isn’t always available in every destination, and sometimes tracking information updates slowly, especially once a package leaves the country of origin. If tracking is available, we’ll share it. If it’s not, we’ll still keep an eye on things and help you understand the expected timeline.

If your tracking information hasn’t updated in a while, don’t panic. International shipments can sit in one place for several days before moving again. If enough time has passed that you’re genuinely concerned, reach out through the Contact Us page and we’ll investigate on our end. We’d rather check than have you worry.

Address accuracy and delivery issues

Please double-check your shipping address before placing your order. An accurate address is the single biggest factor in making sure your package arrives on time. If you notice a mistake after ordering, contact us immediately and we’ll do our best to correct it before dispatch. Once an order is on its way, changes can be difficult or impossible, but we’ll always tell you what options exist.

If a package is returned to us as undeliverable due to an incorrect address, we’ll contact you to sort it out. In some cases, reshipping may require an additional cost, and we’ll explain that clearly before proceeding. We don’t want to profit from delivery problems; we just want to get your order to you.

Delays and things outside our control

Occasionally, deliveries are delayed by circumstances we can’t control, like customs processing, severe weather, or carrier disruptions. When that happens, we’ll do everything we can to keep you informed and to push things along. We ask for your patience in those moments, and we promise not to disappear or leave you guessing. If a delay becomes significant, we’ll discuss options with you, including what our refund policy allows.

We know waiting is frustrating, especially when you’re excited about an order. We take that seriously and won’t brush off your concerns. Reach out any time and we’ll give you the most honest answer we can.

Contact us about shipping

If you have a question about your order’s status, a concern about delivery, or anything else related to shipping, contact us through the Contact Us page. Include your order details if you have them and we’ll get back to you as soon as we can. Thanks for choosing us, and we’ll do our part to make the delivery smooth.