Your privacy matters to us

We know that handing over personal information to any company requires trust, and we don’t take that lightly. This page explains what information we collect, why we collect it, and how we use it. We’ve written it in plain language because we believe you should be able to understand your privacy rights without a translator. If anything here is unclear, reach out through our Contact Us page and we’ll be happy to explain further.

What information we collect

We collect the information you give us directly when you place an order, create an account, or contact us. That includes things like your name, shipping address, and the details needed to fulfill your order. We also collect information you provide when you write to us through the Contact Us page, such as the content of your message and any details you choose to share. We only ask for what we need to serve you, and we don’t collect information just because we can.

We also receive some information automatically when you browse our site, such as the type of device you’re using, the pages you visit, and general location information derived from your connection. This helps us understand how people find and use our site so we can improve it. We keep this information at a general level and use it to make the experience better for everyone who visits.

How we use your information

We use your information to fulfill your orders, communicate with you about your purchases, respond to your questions, and improve our products and services. If you’ve asked to hear from us, we may use your information to send you updates about new products, promotions, or other news we think you’ll find useful. You can opt out of those messages at any time, and opting out won’t affect your ability to order from us or receive order-related communications.

We also use information in aggregate to understand how our site is performing and where we can improve. This helps us make decisions about what to stock, how to describe products, and how to make the shopping experience smoother. None of this changes the fundamental promise: we use your information to serve you, not to sell you out.

When we share information

We share information with service providers who help us run our business, such as the companies that process payments and handle shipping. These providers only receive the information they need to do their job, and they’re expected to protect it. We don’t sell your personal information to third parties, and we don’t hand it over to advertisers so they can target you across the internet.

We may also share information when required by law or when necessary to protect our rights, our customers, or the public. We’ll do our best to be transparent about those situations when we can, but we also need to respect legal obligations. In the event that our business changes hands, customer information may be transferred as part of that transition, and we’ll continue to protect it in the manner described here.

How we protect your information

We take reasonable steps to safeguard the information you share with us. That includes technical measures, like secure connections when you submit information through our site, and organizational measures, like limiting who on our team can access customer data. No system is perfectly secure, and we can’t promise that nothing will ever go wrong, but we work to keep your information safe and to respond quickly if an issue arises.

If you ever suspect that your information has been compromised in connection with our site, contact us through the Contact Us page so we can look into it and help you take appropriate steps. We’d rather hear from you early than find out later.

Your choices and rights

You have choices about how your information is used. You can ask us to update or correct the information we hold about you. You can ask us to delete information you’ve provided, subject to any legal or operational requirements that mean we need to keep it. You can opt out of marketing messages at any time. And you can contact us with any question or concern about your privacy.

We aim to honor these requests promptly and without making you jump through hoops. If we can’t fulfill a request for some reason, we’ll explain why clearly. We want you to feel in control of your information, not at the mercy of a system you don’t understand.

Children’s privacy

Our products and our site are intended for adults. We don’t knowingly collect personal information from children. If you believe a child has provided information to us, contact us through the Contact Us page and we’ll take appropriate steps to remove it. We take this responsibility seriously and appreciate your help in keeping our site appropriate for its intended audience.

Changes to this policy

We may update this page from time to time as our business evolves or as we find better ways to explain our practices. When we do, we’ll post the updated version here. We encourage you to review this page periodically if privacy is important to you, which we think it should be. If we make significant changes, we’ll do our best to make them clear.

Questions about privacy

If you have any questions about how we handle your information, we’re here to help. Reach out through our Contact Us page and we’ll get back to you as soon as we can. Thanks for trusting us with your information, and for taking the time to understand how we protect it.