The simple terms behind every order

When you place an order with us, you’re entering into an agreement, and we believe agreements should be clear. This page explains the terms that apply when you buy from us. It’s written in plain language because we don’t think you should need a legal team to understand a purchase you’re making for everyday hydration. If anything here is unclear, reach out through the Contact Us page and we’ll explain it.

Placing your order

When you submit an order through our site, you’re making an offer to buy the products in your cart. We accept that offer when we confirm your order and dispatch it. Until then, we may decline or cancel an order for reasons like suspected fraud, pricing errors, or stock unavailability. If we cancel an order, we’ll let you know and we won’t charge you for it. We’d rather be upfront than leave you hanging.

You’re responsible for making sure the information you provide is accurate, including your shipping address and payment details. Mistakes happen, and we’ll help correct them when we can, but an accurate order from the start saves everyone time. If you notice an error after placing an order, contact us right away and we’ll do our best to fix it before dispatch.

Pricing and payments

Prices are listed in US dollars and are the amounts you’ll be charged, subject to any applicable taxes or fees that we’re required to collect. We include duties and customs charges in the price you see, so there’s no separate bill after delivery. If a pricing error occurs, we may cancel the affected order and refund any payment made, and we’ll explain what happened.

We accept the payment methods shown at checkout. When you place an order, you authorize us to charge the payment method you’ve provided for the total amount shown. Payments are processed by third-party providers who handle the transaction securely. We don’t store full payment card details on our systems, and we work with providers who take security seriously.

Shipping and delivery

Orders are dispatched within one to three business days and typically arrive within six to twelve business days. Shipping is free worldwide, with no minimum order and all duties and customs included. Delivery estimates are not guarantees, and occasional delays can occur due to circumstances outside our control. Our Shipping Policy page has the full details, and we encourage you to read it alongside these terms.

Risk of loss passes to you when the order is delivered to the address you provided. If a package is lost or damaged in transit, contact us through the Contact Us page and we’ll work with you and the carrier to resolve it. We don’t wash our hands of delivery problems; we see them through.

Returns and refunds

You have sixty days from delivery to return eligible items. Refunds are processed within five to ten business days after the return arrives. Full details are in our Refund Policy page, which forms part of these terms. We’ve tried to make that policy generous and clear, and we encourage you to read it before ordering so you know exactly what to expect.

Product information and availability

We describe our products as accurately as we can, but we can’t guarantee that every description is free of minor errors or that every product is always in stock. If you receive a product that doesn’t match its description in a meaningful way, contact us and we’ll make it right under our Refund Policy. Product availability can change, and we may discontinue items without notice.

Our products are intended for adults and for the purposes described on our site. They’re not a substitute for medical advice, and you should consult a qualified professional if you have specific health concerns or dietary needs. We want you to use our products as part of a sensible routine, not as a replacement for professional guidance.

Your responsibilities

You agree to use our site and products lawfully and in accordance with these terms. You agree not to misuse our site, attempt to interfere with its operation, or use it in a way that harms others. You’re responsible for keeping your account information secure if you create an account, and for any activity that occurs under your account. If you suspect unauthorized access, contact us right away.

You also agree that the information you provide is accurate and that you’re authorized to use the payment method you’ve chosen. We take fraud seriously and may cancel orders that appear suspicious. This protects everyone who shops with us, including you.

Limitation of liability

To the extent permitted by law, our liability for any claim related to your order is limited to the amount you paid for that order. We’re not liable for indirect, incidental, or consequential damages arising from your use of our products or site. We provide our products and site as they are, and while we work hard to make everything reliable and accurate, we can’t promise perfection. This section is standard in e-commerce terms, and we’ve kept it as plain as we can.

Changes to these terms

We may update these terms from time to time as our business evolves. When we do, we’ll post the updated version on this page. Continued use of our site or placement of an order after changes are posted means you accept the updated terms. If you don’t agree with changes, you’re welcome to stop using our site, though we’d be sorry to see you go.

Contact us

If you have questions about these terms or about an order, reach out through the Contact Us page. We’re happy to explain anything that isn’t clear, and we’d rather answer a question than have you feel uncertain. Thanks for reading, and thanks for shopping with us.